Privacy Policy

Last updated 3 August 2026

Basalt IT (ABN 36 097 670 926) respects your privacy. This policy explains what personal information this website collects, why we collect it, where it goes, and how you can get it back or have it removed.

It covers the website at basaltit.com.au. It does not cover the systems we operate for clients under a managed services agreement — how we handle data in those systems is set out in your service agreement.

What we collect

When you submit a contact form

We collect what you type into the form:

• Your first and last name
• Your email address
• Your phone number, if you provide one
• Your business name, if you provide one
• Whatever you write in the message field

Alongside it we record the time you submitted, your browser's user-agent string, and the country your request came from. We use these to filter automated spam.

When you subscribe to our newsletter

We collect your email address, and nothing else.

When you simply browse

We measure page views, referring sites, approximate country, and browser and device type. This is aggregate traffic data — it is not linked to you as an individual and cannot be used to identify you.

Cookies

This website sets no cookies. We do not use tracking pixels, advertising tags, social media trackers, or browser fingerprinting. There is nothing to consent to and nothing to opt out of, which is why you will not see a cookie banner here.

Analytics

We use Cloudflare Web Analytics. It uses no cookies, does not fingerprint visitors, and does not track people across websites. It tells us which pages are read and how the site performs, and nothing about who you are.

Why we collect it

• To answer your enquiry and provide the support or quote you asked for
• To send you the newsletter, if you asked for it
• To keep records of our dealings with customers and prospects
• To detect and block automated spam submissions
• To understand which parts of the site are useful and improve them

We do not sell your personal information, rent it, or share it for anyone else's marketing.

Who we share it with

We use a small number of service providers to run this site and receive your messages:

• Resend — delivers contact form submissions to us by email, and holds the newsletter subscriber list
• Cloudflare — hosts this website and provides the analytics described above
• Microsoft 365 — the mailbox where your enquiry arrives and is stored

We may also disclose personal information where the law requires it, or where it is necessary to protect our rights or the safety of others.

Overseas disclosure

Some of the providers above process information outside Australia. In particular, Resend processes our email delivery in a data centre in Tokyo, Japan, and Cloudflare operates a global network, so requests may be served from servers outside Australia.

This means your information may be handled in countries whose privacy laws differ from Australia's. We choose providers with published security and privacy commitments, but by submitting a form you consent to this overseas handling. If you would rather not have your details leave Australia, please phone us on 02 9666 9203 instead of using the form.

How long we keep it

We keep contact enquiries for as long as we need them to respond to you and for our ordinary business records, and we review and remove old enquiries periodically. Newsletter subscribers are kept until you unsubscribe. You can ask us to delete your information sooner at any time.

Access, correction and deletion

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email support@basaltit.com.au or call 02 9666 9203. We will respond within a reasonable period, normally within 30 days. There is no charge for making a request.

Every newsletter includes an unsubscribe link, and unsubscribing removes you from the list immediately.

How we protect it

Enquiries are transmitted over an encrypted connection (HTTPS) and stored in access-controlled systems protected by multi-factor authentication. No system is perfectly secure, but we apply the same security practices to our own systems that we recommend to our clients.

Complaints

If you think we have mishandled your personal information, please contact us first at support@basaltit.com.au so we can put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We update this policy when the way we handle information changes. The date at the top shows when it was last revised.

Contact us

Basalt IT
ABN 36 097 670 926
Hurstville, NSW, Australia
support@basaltit.com.au
02 9666 9203