IT that just works — so you can get on with business.
Flat-fee managed IT, cybersecurity and Microsoft 365 for small businesses across the Sutherland Shire, St George, Bayside, Canterbury-Bankstown and the Inner West. Round-the-clock monitoring, a local team, and security aligned to the Essential Eight.
Managed IT services, end to end
One partner for your whole technology stack: support, security, cloud and strategy. We explain things in normal words and quote before we start.
Need help at home instead? We do home tech support too: computer repairs, Wi-Fi and data recovery, remotely or with a house call.
Managed IT Services
One monthly fee covers the lot: a help desk to call, round-the-clock monitoring, updates kept current, and someone on site when it needs hands.
5 signs you’ve outgrown break-fix IT →Cybersecurity & Compliance
Protection on every device, watched around the clock by a security team. Email filtering, multi-factor sign-in, and hardening to the Essential Eight.
The Essential Eight, in plain English →Cloud & Modern Workplace
Microsoft 365 set up properly. Email, Teams and SharePoint, with company devices managed and secured from one place.
Which Microsoft 365 plan do you actually need? →Backup & Disaster Recovery
Backups both on site and off site, with restores actually tested. Plus a written plan for getting you running again if the worst happens.
Backups that actually work: the 3-2-1 rule →Networking & Infrastructure
Firewall, Wi-Fi and switching: designed, installed and supported. We deal with your NBN provider or telco so you do not have to.
Office Wi-Fi is not home Wi-Fi →Projects & Advisory
IT strategy, procurement, cloud migrations and compliance audits, planned around where the business is heading.
Windows 10 support has ended — what now? →
What that looks like day to day.
Getting started is simple
Free health check
We look at your current setup, risks and costs. No obligation.
Clear plan
A written plan and a flat monthly quote you can act on.
Smooth onboarding
Monitoring, security and support go in with as little interruption to your day as we can manage.
Ongoing partnership
Ongoing support, plus a regular review so the setup keeps up with the business.
Trusted by local businesses
Google reviews for Computer Troubleshooters — the name we traded under before Basalt IT. Same owner, same team, same standard of work.
Ke is the most helpful and experienced troubleshooter we have had the pleasure of meeting. He can sort out all of your issues and have your computer system and all integrations up and running smoothly. I find it a great relief to be able to rely on Ke to help when we need him.
Ke and his team at Computer Troubleshooters are very responsive, pragmatic, honest and personable. This is so important to have in your IT service provider. Ke ensures that you are best equipped with honest solutions, be it for business or home. … I could not recommend Ke and his team more highly.
We have been dealing with Ke and the team at Computer Troubleshooters for approximately 5 years and have always found him to be very responsive to our needs. … I’d never hesitate to recommend Ke and Computer Troubleshooters.
Super helpful and really pleasant to deal with.
Security is part of the service.
Most breaches start with something ordinary: an unpatched laptop, an account without MFA, or an Office macro nobody blocked. We fix those first, then keep checking that they stay fixed.
Free IT & Cyber Health Check
A no-obligation review of your systems and security. We'll show you where the risks are and what to fix first, in plain English.
Claim your free health check →Questions, answered
What does a managed IT service actually include?
We take ongoing responsibility for your technology — 24/7 monitoring and patching, a responsive help desk, security, backups and IT strategy — all for one predictable monthly fee. Instead of calling someone after something breaks, you have problems picked up and fixed early, often before anyone notices.
Is someone available 24/7?
The monitoring runs around the clock; the help desk runs business hours. Our RMM platform watches patching, backups and device health continuously, and the MDR service detects and responds to security threats as they happen, including overnight and at weekends. Day-to-day support is Monday to Friday, 9am to 5pm, with after-hours and weekend work by arrangement.
How much do managed IT services cost?
We use a simple per-user, flat monthly fee with clearly defined inclusions, and no surprise bills. Managed IT in Australia typically ranges from about $100 to $280 per user per month depending on scope and security requirements. We confirm your exact price after a free health check.
What is the Essential Eight and why does it matter?
It’s the Australian Cyber Security Centre’s baseline of eight strategies that stop most common cyber attacks. Increasingly, insurers, government contracts and larger customers expect Essential Eight maturity. We assess, implement and manage it for you, with evidence for compliance.
Do you support Microsoft 365, Windows and Mac?
Yes. As a Microsoft Partner we deploy and manage Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint, and we support both Windows and Mac devices across your team.
Am I locked into a long contract?
No long lock-in. We work month-to-month after an initial short term, and either party can give 30 days’ notice. If we’re not working out for you, you can leave.
Do you help home users too?
Yes. Home Tech Support covers computer repairs, Wi-Fi, backups, new-device setup and more, either remotely or with a house call. The Home support page has the detail.
Let's get your IT sorted.
Book a free, no-obligation health check. We'll show you exactly what to improve and what it'll cost.
Thanks — we'll be in touch!
Your request is on its way. One of our team will reach out within one business day.